Payments

DELIVERY TIMES.

    In case a garment has to be made for you please allow within 2-3 weeks for dispatch as each item is made specifically for each order. The time frame is general and based upon the wide range of styles, sizes and colours offered. Because of sizing and colour optional choice you get a garment made to your requirements and this is naturally reflective in time requirements for delivery. Dispatch is within six working days when selecting our service.

      FAST DELIVERY/SPECIAL DELIVERY/INTERNATIONAL DELIVERY

        For any Fast/special delivery requirements please e-mail us info@deadlotuscouture.com to find the best shipping solution.

          POSTAGE AND PACKAGING

            All items sent with discreet packaging , without any identifying mark as to sender and without company/website name on parcels. In case of non-delivery and parcels being returned please e-mail info@deadlotuscouture.com Import Duties (Outside EU).

              Import duties liable as per requirements of individual Country.

                EXCHANGE AND REFUNDS

                  Exchanges or refunds on returned goods are only accepted if they are carefully repacked before being returned and are still in a new condition, not creased or worn. All exchanges must include postage. NOTE: For reasons of hygiene, items of a personal nature will only be exchanged if they show signs of a fault in manufacture. All goods are thoroughly checked prior to posting. We cannot accept goods returned later than 7 working days (UK) 10 working days (EU) and 15 working days (elsewhere) from date of posting from us.

                    OVERSEAS RETURNS/CUSTOM DUTY

                      If returning goods from overseas, please ensure you state clearly on the packaging that goods are being returned for exchange or refund, otherwise customs duty becomes liable. We will refuse any parcels that have had this charge added. The parcel will either be returned to you by relevant courier, or disposed of as they see fit. We do not accept any responsibility for parcels incorrectly returned to us. Prices shown on site are the prices at which the agreement to sell and purchase are contractually made. It may be necessary, from time to time, and without notice, to include a premium on products sold outside of the EU. The relevant premium will be communicated through mail after discussing the best shipping solution for your country.